Privacy policy
Last Updated: 11/29/2025
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1. INTRODUCTION
Haven in France ("we," "our," or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (haveninfrance.com) or our services.
This policy complies with the EU General Data Protection Regulation (GDPR) and French Data Protection Act (Loi Informatique et Libertés).
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2. WHO WE ARE
Business Name: Haven in France
Services: France relocation consulting and guidance for English-speaking clients
Contact: info@haveninfrance.com
Location: 35 Rue Gamas CADURCIA ZAE Cahors Sud 46230 FONTANES
Data Controller: Haven in France is the data controller responsible for your personal data.
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3. WHAT PERSONAL DATA WE COLLECT
We may collect the following types of personal information:
Contact Information:
• Name (first and last)
• Email address
• Phone number
• Mailing address
Service-Related Information:
• Relocation preferences and requirements
• Timeline for move to France
• Budget information
• Visa status and requirements
• Family composition
• Current location
Technical Data:
• IP address
• Browser type and version
• Device information
• Pages visited on our website
• Date and time of visits
• Referring website
Communication Data:
• Contents of emails, forms, or messages you send us
• Records of consultations and services provided
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4. HOW WE COLLECT YOUR DATA
We collect personal data when you:
• Fill out contact forms on our website (consultation requests, newsletter signup, membership inquiries, partnership applications)
• Email or call us directly
• Book a consultation or service
• Sign up for our newsletter via MailerLite
• Use our website (through cookies and analytics)
• Attend events or webinars we host
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5. LEGAL BASIS FOR PROCESSING YOUR DATA
We process your personal data based on the following legal grounds:
Consent: When you voluntarily provide information through forms or newsletter signup
Contract Performance: When necessary to provide services you've requested (consultations, memberships)
Legitimate Interest: To improve our services, send relevant information about France relocation, and operate our business
Legal Obligation: To comply with French and EU laws
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6. HOW WE USE YOUR PERSONAL DATA
We use your information to:
• Provide relocation consulting services
• Respond to your inquiries and consultation requests
• Send newsletters and France relocation updates (with your consent)
• Process membership applications
• Evaluate partnership opportunities
• Improve our website and services
• Comply with legal and regulatory requirements
• Prevent fraud and ensure website security
We do NOT:
• Sell your personal data to third parties
• Use your data for automated decision-making or profiling
• Send marketing emails without your explicit consent
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7. WHO WE SHARE YOUR DATA WITH
We may share your personal information with:
Service Providers:
• MailerLite (email marketing platform) - for newsletter distribution
• Squarespace (website hosting) - for website functionality
• Google Analytics (if applicable) - for website analytics
We only share data necessary for these service providers to perform their functions. All third parties are required to protect your data and use it only as instructed.
Professional Partners (with your consent):
• Moving companies (e.g., Arpin International) - only when you request moving services
• Other relocation service providers - only when relevant to your specific needs
Legal Requirements:
We may disclose your information if required by law or to protect our legal rights.
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8. INTERNATIONAL DATA TRANSFERS
Some of our service providers (such as MailerLite) may process data outside the European Economic Area (EEA). When we transfer your data internationally, we ensure:
• The recipient country provides adequate data protection (as recognized by the EU), OR
• We use standard contractual clauses approved by the European Commission, OR
• The provider is certified under an approved framework
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9. HOW LONG WE KEEP YOUR DATA
We retain your personal data only as long as necessary:
Newsletter Subscribers: Until you unsubscribe
Consultation Clients: 3 years after last service provided (for business records and potential follow-up)
Website Technical Data: 13 months maximum
Marketing Consents: Until withdrawn
After these periods, we securely delete or anonymize your data unless we're legally required to retain it longer.
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10. YOUR RIGHTS UNDER GDPR
You have the following rights regarding your personal data:
Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure ("Right to be Forgotten"): Request deletion of your data
Right to Restriction: Limit how we process your data
Right to Data Portability: Receive your data in a structured, commonly used format
Right to Object: Object to processing based on legitimate interests or direct marketing
Right to Withdraw Consent: Withdraw consent at any time (for newsletter, marketing, etc.)
Right to Lodge a Complaint: File a complaint with the French data protection authority (CNIL)
To exercise any of these rights, contact us at: [Insert Email Address]
We will respond to your request within one month.
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11. COOKIES
Our website uses cookies to enhance your browsing experience.
What are cookies?
Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
• Essential Cookies: Necessary for website functionality (cannot be disabled)
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics, if applicable)
• Marketing Cookies: Used by MailerLite for embedded forms and tracking newsletter signups
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
For more information about MailerLite's cookie practices, visit: https://www.mailerlite.com/legal/cookie-policy
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12. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal data:
• Secure encrypted connections (SSL/HTTPS)
• Access controls and authentication
• Regular security assessments
• Secure data storage with reputable providers (Squarespace, MailerLite)
• Staff training on data protection
However, no internet transmission is completely secure. We cannot guarantee absolute security but take all reasonable precautions.
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13. CHILDREN'S PRIVACY
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately.
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14. THIRD-PARTY LINKS
Our website may contain links to third-party websites (partner services, resources, etc.). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.
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15. NEWSLETTER AND MARKETING COMMUNICATIONS
Email Newsletter:
• We use MailerLite to send newsletters about France relocation, visa updates, and regional insights
• You can subscribe via forms on our website
• You can unsubscribe at any time by clicking "unsubscribe" in any email
• We will never share your email address with third parties for their marketing purposes
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16. DATA BREACH NOTIFICATION
In the event of a data breach that poses a risk to your rights and freedoms, we will:
• Notify the French data protection authority (CNIL) within 72 hours
• Inform affected individuals without undue delay
• Take immediate steps to mitigate the breach
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17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated "Last Updated" date.
For significant changes, we will notify you via email (if you're a newsletter subscriber or client).
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18. CONTACT US
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Email: [Insert Email Address]
Address: [Insert Business Address]
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19. SUPERVISORY AUTHORITY
If you're not satisfied with how we handle your personal data, you have the right to lodge a complaint with:
Commission Nationale de l'Informatique et des Libertés (CNIL)
Address: 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France
Phone: +33 1 53 73 22 22
Website: https://www.cnil.fr/en/home